Terms & Conditions

Inspirations is a Loyalty Scheme, hereinafter referred to as the "Scheme" run by STS Flooring Distributors Limited, "STS" a company registered in England and Wales under company number 03260566 and whose registered office is at Units 5 & 6, Orpington Trade Centre, Murray Road, Orpington Kent BR5 3SS. The Scheme is administered by A&I Group (the trading name of A&I Events Ltd) and fulfilled on behalf of STS by certain third-party suppliers engaged by STS for that purpose.

If you have any questions about these terms & conditions or your Inspirations Account, please contact us or email us at inspirations@a-igroup.co.uk.

The terms & conditions for the Scheme are as follows:

'Rewards' means rewards and services offered through this Scheme.

'Member' means the registered user of the Scheme.

'Provider' means A&I Group who administer Inspirations on behalf of STS.

The Scheme


These terms and conditions, in conjunction with the privacy policy, are applicable across the entire Scheme and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the Scheme, examples of which include, but are not limited to, Inspirations Double Points. Members participating in the optional elements of the Scheme will be considered as having accepted any additional terms and conditions.


The Inspirations account, card and points, in whatever form, are issued by and remain the property of STS which may, at any time, terminate the Scheme or alter or amend the conditions of operation of the Scheme.


All Members of the Scheme must be resident in the UK and aged 18 years or over.


Only one person per business account is eligible to be a Member.


Members are only entitled to one Inspirations account. STS reserves the right to refuse, merge or close any additional accounts at any time.


Members must register their personal details and keep STS informed of any changes. STS cannot be held responsible for any loss of points incurred as a result of out of date details. Accounts with out of date details that have not been updated for two years will be removed and any points forfeited.


The Inspirations account, in whatever form, is not transferable, cannot be copied and can only be used by the Member who is named and registered for the Scheme.


Inspirations cards remain the responsibility of the Inspirations Member, as do any security details relating to the account. STS cannot be held responsible for any loss arising from the Member failing to ensure the safe-keeping of their security details.


STS may decline to issue, withdraw or cancel Inspirations accounts, cards and points, in whatever form, and/or remove a Member from the Scheme at any time where there is reasonable belief of:


any abuse or attempted abuse of the Scheme;


any breach or attempted breach of these terms and conditions and/or those relating to any optional elements of the Scheme;


any behaviour relating to Inspirations or STS that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading


Inspirations points can only be redeemed for Rewards on offer through this Scheme.


The Scheme is only for use by the Member registered. Inspirations cards cannot be used for any business transaction or purpose.


Inspirations accounts, cards, points etc. cannot be transferred, bought, sold or in any way traded.


Members may be able to express a preference for any communication and where we have their consent, other Inspirations mailings, to be sent to their registered e-mail address or mobile phone number. We will endeavour to respect this preference but reserve the right to send these to the Member's registered postal address without prior notification to the Member. This may be necessary for business or policy reasons or where there are problems with the registered email address or mobile phone number provided by the Member.


Members understand and accept that as a participant of the Scheme they will be sent regular updates by STS and/or its agents on the status of their Inspirations Account, including their Points Balance and Points Pending ("Account Updates"). Account Updates may also include information about Rewards that could be available to the Member. Agreeing to receive Account Updates is a condition of taking part in the Scheme.


In addition to the Account Updates referred to above, the Member agrees that STS and/or its agents may use any information relating to the Member provided by the Member in connection with the Scheme. Marketing information may be issued in various formats, including (but not be limited to) emails, text messages and/or letters.


STS's Privacy Policy sets out the information that STS will gather on Members, Representatives and Nominees and how this information will be used and who it may be shared with. Every Member should carefully read the latest version of the Privacy Policy. If a Member does not wish to receive marketing information referred to in clause 13.b above from STS, its agents and/or its Scheme Partners the Member can update communication preferences under 'My Account'.


Members can choose to leave the Scheme at any time. By leaving the Scheme, Members forfeit the right to any points accrued.


Members who do not collect any points for two years may be removed from the Scheme.


Members may pass on the points accrued to another person who has taken over their business by providing a written request informing us of the membership details of the acquiror. STS reserve the right to refuse the transfer of any accrued points.



Members will accrue points according to the goods they purchase. Points will be available for redemption once those goods are paid for.


To be awarded points, Members must spend on qualifying goods. The amount of points awarded may change. Full details of how points are awarded can be found in the FAQs section of the web site.


Points will not be awarded for non-qualifying purchases. Goods may also be excluded from the Scheme at the discretion of STS.


STS may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered normal business behaviour may be considered as abuse of the scheme and points not awarded.


STS is entitled to remove points at any time if goods are returned for any reason and a full or partial refund or credit of the purchase price is given. This also applies to the exchange of goods unless the exchange is for goods with an equivalent points value.


Points awarded at the time of the transaction or points already redeemed may be removed or cancelled if STS determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.


Points have no value until redeemed for Rewards offered through the Scheme. The current conversion value of points is one point equals £1.


STS is under no obligation to award points for any reason outside of qualifying transactions.


Points are valid for three years from date of issue beyond which they cannot be used or reissued.


Points can be used once at their face value.


Points have no cash value. They are not for resale/publication and are valid for use only by the Member. Age restrictions apply.


The promoter of Inspirations is STS Flooring Distributors Limited, Units 5&6, Orpington Trade Centre, Murray Road, Orpington Kent BR5 3SS.



Any error or omission in sales description shall be subject to correction without liability on the part of the Provider.


Rewards supplied by the Provider shall be as entirely as described in the order confirmation. The provider, however, reserves the right to make any changes in the specification of rewards which are required to ensure conformity with any legal requirement and which do not materially affect the quality or performance of the reward.



No order for a reward which has been placed may be cancelled by the Member.


The points value includes delivery to an address in England, Wales and Scotland. Delivery to other addresses may be subject to redemption of additional points.


Whilst the Provider will use its best endeavours to arrange for delivery of the Rewards on any agreed date, the Provider shall be under no liability whatsoever for any loss or damage resulting to the Member, due to a delay in the delivery of Rewards.


The Member does not have any right to modify, cancel or change any delivery date without the prior written consent of the Member being evidenced and such request being agreed to by the Provider.


A contact name and telephone number for the Member's delivery point must always be provided to the Provider to ensure efficiency of service; the telephone number preferably being that of a mobile device in possession of the Member which accepts SMS communications to facilitate notification of delivery arrangements.


The Provider reserves the right to make delivery by instalments. In this event, these terms and conditions apply to each delivery as though it were a separate contract.


The Provider reserves the right to use its own chosen carrier for delivery of the Rewards to the Member.


Rewards will only be delivered to the Member's address notified at the time of the order. The responsibility for the accuracy of any Member address notified is that of the Member.


The Company reserves the right to withhold any deliveries to any Member should account terms not be adhered to.


Delivery will be deemed to have been made when the Member accepts and signs for delivery of the Rewards, at which time they will be taking acceptance of the Rewards and a schedule of the consignment that the Rewards are provided ('Delivery Note').


The Member is obliged and responsible for informing the Provider within 3 days of delivery if the order is short or damaged in any way. After that time a claim cannot be made in respect of any damage or shortage notwithstanding any extenuating circumstances including the failure of any Member to adhere to the instructions set down in the Delivery Note.


If the Provider agrees to arrange for delivery of the Rewards to a Member on a specific date, the Provider must be given verbal and written notice immediately if the Rewards are not received as scheduled. If the Member fails to do so, the delivery will be deemed to have been made, whether or not Rewards have actually been delivered.

Risk and Insurance


Risk on the Products passes from the Provider to the Member on delivery of the Rewards in accordance with instructions received.

Force Majeure


The Provider is not liable for any failure in performance of any obligations caused by factors outside its control. In the event of such failure, the Provider may terminate any transaction without liability to the Member.

Default of Customer


The rights of the Provider as set out in the Contract apply in addition to all rights that the Provider may have by common law, statute or otherwise in respect of any default by the Member.


If a Member fails to take delivery of any part of the Rewards at the time or place required, the Provider has the right;


to charge the Member reasonable storage charges until delivery is taken and/or;


at any time to give written notice to the Member requiring them to take delivery of the Rewards;


in any event delivery should take place within 28 (twenty-eight) days from the date of the notice being sent.

In the event that the Member fails to take delivery within the period set down, the Provider may terminate the transaction, then by sending further written notice to the Member, recover from the Member all losses damages and costs associated with the said transaction. Should, after such notice has been served, a further period be allowed to elapse of no less than 6 (six) calendar months during which the Member does not take delivery of the Rewards, the Provider shall be entitled to dispose of the Rewards as they see fit without recourse to the Member. Any financial gain received from this course of action shall be exclusively for the benefit of the Provider to the exclusion of the Member.



All return requests must be notified to the Provider who will issue an official Return Materials Authorisation (RMA) Request Form. The buyer must complete the RMA form and the Provider will then issue an RMA number which entitles the Member to return the reward quoting the RMA number. This RMA does not confirm authorisation for replacement. Any items returned without an official RMA number will be rejected. This includes items returned where the RMA number is recorded so as to deface original packaging. All items will be inspected on their return and must, for the avoidance of doubt, be in their original condition and packaging ("as new") complete with accessories, in a saleable condition.


Please note some items are classified as "Special Order" and therefore cannot be returned for any other reason than being faulty from new or damaged in transit.


All returned Rewards must be accompanied by a detailed packing list with the official RMA form.


Where Rewards are received damaged by the Member and it is obvious upon delivery, the carrier's consignment note must be marked accordingly, and the Provider notified in writing within 3 days. Plasma displays and all televisions/screens exceeding one metre must be visually inspected for screen damage upon delivery as liability for risk is transferred immediately upon signature. If Rewards are signed for undamaged and/or unchecked but there is subsequent claim of damage this cannot be validated, and any such claim will be rejected.


Items will only be considered faulty from new if the Provider is notified in writing within 28 (twenty-eight) days of delivery. For the avoidance of any ambiguity, physical damage cannot be considered as a reason for being faulty.


No Rewards will be supplied as an advance replacement for an item being returned. A credit will only be issued once the validity of any return is confirmed.


The Provider does not undertake to reimburse any costs incurred in the return of faulty Rewards.


Without prejudice to the above if the Provider never-the-less agrees to accept any Rewards returned in a non-saleable condition, the Provider reserves the right to charge to the Member the cost of bringing the Rewards to a saleable condition.



All Rewards are warranted in accordance with the relevant manufacturer's warranty, details of which are available with the reward supplied and/or upon request from the specific manufacturer.


The minimum warranty period on all Rewards, unless otherwise stated is one year from date of dispatch by the Provider to the Member.


The express terms of the Contract are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, cause of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.


All warranty returns should, in the first instance, be dealt with in accordance with the manufacturer's warranty; as will be included in the Rewards packaging by the manufacturer.


In the absence of a manufacturer's warranty or if directed to by the manufacturer, the Provider shall then be involved and will invoke the Provider Warranty Return process.


The Warranty Return process stipulates that all necessary warranty repair requests must be notified to the Provider who will issue an official Warranty Return Materials Authorisation (RMA) Request Form where practicable; this notification must include any reference issued by the manufacturer for the process of recording the warranty claim. Once received completed, or agreement to the warranty return is acknowledged by the Provider, a Warranty RMA number will be issued. This Warranty RMA number does not confirm authorisation of warranty repair. Any items returned without an official RMA number will be rejected. All items subject to a Warranty RMA will be inspected on their return and if no fault found will be subject to a return carriage charge and a discretionary inspection charge (minimum £25exVAT, no maximum). If the fault found is not considered a warranty repair (i.e. damaged by user or tampered with or the fault is unsubstantiated) then if appropriate the suggested cause and repair will be reported on (to the Member) and will be chargeable. It is the Members responsibility to meet any liabilities arising and the Member acknowledges such, undertaking that it will act independently in recovery of any sums thereafter due directly from the Member.


Unless otherwise stated, all items are on a basic return to base warranty. This may be facilitated by the Provider or to a regional repair centre nominated by the manufacturer or Provider. Any chargeable repairs will be invoiced, and the Rewards only dispatched if suitable payment facilities are in place and associated liabilities are acknowledged as payable by the Member. There is no liability or obligation to replace any Rewards if any part has been modified or repaired improperly, stored or used, damaged by accident or neglect or maintained other than in accordance with the agreed maintenance agreement.



Nothing in this Contract shall exclude or restrict any party's liability for death or personal injury resulting from it or its employee's negligence.


The liability of STS or Provider for loss of or damage to any tangible property in respect of each event or series of connected events shall not exceed £25,000. (twenty-five thousand pounds GB £ sterling.)


In no event shall STS or the Provider be liable to the Member for loss of profits, loss of contracts, loss of revenue, loss of data, loss of goodwill, third party claims or indirect or consequential losses actual or contingent incurred by the Member arising from breach of contract or alleged negligence howsoever caused.


In any event (including without limitation in the event that any exclusion or other provision contained in these terms and condition shall be held ineffective or severable for any reason) and save in respect of loss or damage to tangible property, the maximum aggregate liability of STS or the Provider howsoever arising from or in connection with the performance or non-performance of its obligations (whether for breach of contract, negligence, misrepresentation or otherwise) shall not in any circumstances exceed £25,000. (twenty-five thousand pounds GB £ sterling.)


The Member shall indemnify STS or the Provider from all liability in respect of any claims which may be made and any third party or damage to person or property alleged to arise out of or in respect of the Rewards or to their use whether improper or otherwise.



All notices shall be issued in writing and shall be sent to the address of the parties as set out in order of precedent to the address notified on the trade account application or as established or to such other address as the recipient may designate by notice given in accordance with the provision of this clause. Any such notice may be delivered personally or by first class pre-paid letter or by electronic transmission and shall be deemed to have been made, if by hand, when delivered, if by first class post, 48 (forty-eight) hours after posting and if by electronic transmission when dispatched.



STS may modify these Terms and Conditions from time to time at its discretion by publishing and making available this website an amended variation. Modified terms will become effective upon publication and notification or, if advised by advance Notice, at a date as stated in the Notice issued. By continuing to be a Member of this scheme after the effective date of any modification to the terms and conditions, the Member agrees to be bound by the modified terms


These terms and conditions replace all previous versions, are correct as of September 2018 and shall be governed by and construed in accordance with the laws of England. Any disputes will be decided only by the English courts. STS reserves the right to change these, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the Scheme following such a change will be considered to have accepted the updated terms and conditions.


A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Monday, 17th September 2018